[Resolved] HDFC Bank — stupid customer service and relationship managers

Ankur.bhatia91

from Bathinda, Punjab

Address:

2517 sector 21 part 3 Panchkula near Dr Verma clinic, Back Side sky school, Panchkula, Haryana, 134112

I had an issue with my account. My date of birth randomly got changed. And when i called my relationship manager to address the complaint she started to yelling on me that i have to come to branch have to give written letter to make some changes which i don't even authorized anyone to make.

They have my documents and they have written application but still they changed my dob without any concent from me

When i called to assigned branch addressing my complaint they refuse to accept my complaint for the same

I need my issue to be fixed asap. Bank have my identity proofs and everything but still they made this change by there own wihout my concent

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Dec 17, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Manoj
HDFC Bank Customer Assistance

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Comments

Ankur.bhatia91

from Bathinda, Punjab

I am not going to fill any further online forms. If you can share your number will call you or you can share your official email address and will share my registered number and other details