[Resolved] HDFC Bank — surrender quote value is too too low

Krish NG

from Coimbatore, Tamil Nadu

Address:	Coimbatore, Tamil Nadu, 641041
Website:	www.hdfclife.com

Hello,

Policy name: hdfc life sanchay
Policy terms: 15 years.
Premium paying term: 5 years

I already paid 4 years i. E rs. 1, 20, 000 so far and i didn't pay one premium.

When i tried to surrender the policy they send me the quote only for rs 76, 000 looks like very very low, i paid 120k but getting only 76k, as per their representatives when i bought the policy they didn't tell about it at all and also i asked about the surrender terms and they said once you paid 2 or 3 years and after this paying terms your surrender value would be same as your preimum., this is what they said when i bought this policy, if it's wrong then they are cheating, why do they give false statement?

Will take further steps after getting an answer from anyone of hdfc life representative.

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Jul 1, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

HDFC Life Customer Care's response Hi, kindly inform the customer to write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.