[Resolved] HDFC Bank — swipe card machine

Live.ly

from Mumbai, Maharashtra

Address:

Live.ly Kamla Global Academics, Madhu park,11th Rd, Khar(west) Mumbai-52, 400052

Complaining since 20 november 2019 for the card machine giving problems. Each time i am given the compain number - mum[protected] / mum[protected] / m? Um[protected]...
Each time they just lisen to complain, one of the person comes and does something in the machine and again we face the same problem. There is no satisfactory answer or solution to the problem. Every time our client swipe we get a msg transaction failed.. But the amount is deducted from their account. Sometimes we get msg dup txn call me desk. We instruct the client to swipe again and then two times the amount is deducted from their account. We have to again give them the refund. There is no slip which we are able to provide.

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Jan 6, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that our Bank official has visited you with regard to the query raised. The reference no. for your query is MUM[protected]. For further assistance, you may write to merchanthelpdesk.[protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance