HDFC Bank — Swiping Machine Problem

Address:	533101
Website:	www.riverbay.co.in

We sent mail yesterday which contains the following subject for which we had not received any response from you. We are facing problem from guest, hence, we request you to act immediately.

Ref : TID No.42065369

This is to inform that on 10.12.2016 one guest paid bill through his Debit Card and got message that amount was debited from his account of Rs.3, 500/-; But as the payment process was not completed, as per our request he again swiped his card for Rs.3, 544/-, the same amount also debited from his account and process was completed. But, next day we had received one amount of Rs.3, 544/-; The amount of Rs.3, 500/- neither credited to his account nor to our account. We think that the problem will be solved within 3 days and the amount will be credited to the guest account. But, one week over, the issue was not closed.

We request you to go through the same and do the needful.