[Resolved] HDFC Bank — Term insurance not yet confirmed after 1.5 months

Susanta kalyan pradhan

from Gurgaon, Haryana

Address:	500011
Website:	www.hdfclife.com

I have created the term insurance proposal online with the help of a customer care executive and done the payment on 21/8/2016. My application number is[protected]. This has been more than 1 month since I done the payment and submitted all the required documents, but I did not get any policy document or any communication regarding so.

The customer-care is telling me that all the required documents have been verified and pending with back-end team for issuing. No body tells me why is this been pending for so many days without any proper reason. Do they do not work at office? I have followed this issue so many times by calling their customer care[protected] from 19/9/2016 to 28/9/2016 and each time I was told that I will get the confirmation by 48 hours. When do their 48 hours will complete? Completely useless service and customer care..

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Nov 7, 2016

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2016

HDFC Life Customer Care's response Hi, please email us your concern to [protected]@hdfclife.com from your registered Email ID for us to assist you. Alternatively, if you wish to share the policy details on this forum, you may provide the same for us to resolve your concern at the earliest.