[Resolved] HDFC Bank — they are charging credit card extra and debiting it forcefully from my account

kanchan kathpalia

from Delhi, Delhi

Address:

Flat A-10, Rahul park, Gaikward Nagar, Aundh, Pune, Maharashtra, 411007

Hi,

I took hdfc credit card in july 2018 and as per they there is no annual charges of that. After that they charge me 1000 rs by saying its annual charges, then they again charged 1000 rs in july as card renewal charges. Then i closed my card and denied renewing the card. They agreed to cancel and remove the charges.
Now they are auto debiting the amount from my bank account and giving me slangs you have to.

Why are they charging twice? It's just 1 year.
They are mentally torturing me. They lie 100 times for this.
One customer representive saying x thing another saying y thing.
I also went to bank and they say the amount will not deduct just re-register the card. Now they are debiting it from bank.

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Nov 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance