HDFC Bank — third party transfer unable to add beneficiary

Address:	Kolkata, West Bengal, 700039
Website:	hdfc.com

I tried to add a beneficiary in the morning to pay my son's fees. I got the message that beneficiary will be added in half an hour. However, it had not been added even though I logged in several times subsequently. There is no information about any customer care email id where I can lodge a complaint. I also tried calling my virtual relationship manager Triparna Chowdhury; but was unable to get through to her. Why is there no clear indication of where we can lodge complaints, or some organized process? I tried calling customer care, but was kept waiting for than 5 minutes without being put through to a live agent.