HDFC Bank — Timed out IMPS transactions

Samiedha shinde

Address:

Borivali Mumbai

Hi
On 1st April’21 I’d done IMPS transfer & immediately that amount got deducted from my account but next day I received message “ UPDATE: Your money transfer of INR 36, 000.00 on 01-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]”

I have tried calling customer care but not a single call is going to customer service executives & have written 50 mails but no reply.

What should I do? How to get my money back?

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HDFC Bank customer support has been notified about the posted complaint.