HDFC Bank — trading account

I tried opening a trading account and its almost a month . everytime they come up with some complain or other and they are not activating the account and even the staff is very unresponsive. I have an account with them for the last 7 years however over opening a trading account they are creating an issue. It has taken almost a month to open the same. Also the staff is very very unresponsive and don't even bother to inform on their own.