HDFC Bank — Transaction dispute

Address:560025
Website:www.hdfcbank.com

I was using hdfc hdfc credit card ([protected])
On 19-aug-2015, i've made a transaction of 1300 inr at m/s accelyst solutions pvt mumbai ind. But my monthly statement reflect 1292 inr amount. I file a complaint against this amount and simultaneously i made the payment for balance amount (Around 20k).
As per my discussion with hdfc customer care, they blocked my card as they thought it was hacked.
They took 3 to 4 month to know that i got some 8rs discount from accelyst solutions. So i was ready to pay 1292 amount and asked them to deduct the extra charge (I have that on my mail). As it was not my fault, hdfc took 3 – 4 months to resolve this.

Still now i am ready to pay that amount and close this asap. But didn’t get a single response from hdf bank. Now i am getting calls from random people to pay an amount of 6845 inr.

Attached mail screen shot for reference.

Please help me out in this to resolve this issue asap.
+5 photos
Was this information helpful?
No (0)
Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Chitranshu,

I have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance
Hi Anay,

I am getting calls from your legal department for the same. Please advice what to do and close this case ASAP.

Regards,
Chitranshu Bhatnagar

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32728
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information