HDFC Bank — transaction failure

Hi sir/Mam i have booked a a bus ticket through SETC app in 13-sep-22, the amount of Rs.1350, the amount has been debited from account, but the ticket is not booked, i have contacted setc customer care they said to me payment failure, have visited nearest branch they said to me contact customer care, when i contacted customer care they said to visit nearest branch, it more than 15 days still it is not refunded, i have attached proof of my transaction