[Resolved] HDFC Bank — transaction through bhim app failed but money is not credited back

[Resolved] HDFC Bank — transaction through bhim app failed but money is not credited back

S Shyju S from Bengaluru, Karnataka

While paying to ola taxi through bhim app, the transaction was failed due to server error but the money was deducted from my hdfc account. But after 4 days i got the notification from bhim app that the money is credited into the merchant's account. This should not occur as i already paid the money to the cab by cash since the transaction was failed. Now the cab driver is not ready to give the money back and continuesly telling that he hasn't got the money. And the hdfc customer care team is not giving the proper update on it. Incident date : september 8 Transaction number :[protected] +2 photos Was this information helpful? No (0) Yes (0)
Nov 1, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 01, 2019 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your concern with us. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Manoj HDFC Bank Customer Assistance
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Comments

awesomeguy13

from Mumbai, Maharashtra

Very very bad guys... Same issue for me even... My transaction was on 27th..

Please do the needful...

Josem2010

from Delhi, Delhi

Please Dont transfer money from your HDFC Bank Account. These guys are charging 5.31% interest for every 1000 rupees. I am totally fed up of the hight rate of interest charged by the bank. Dear HDFC Bank you've just lost a customer who was using your service for 14 years. I humbly request not use HDFC Bank.

Guneet Garg

from Chandigarh, Chandigarh

My account was opened as a salary account and they said thier will be no deduction regarding this account but 29 ruppess from my account has been deducted as the NWD DECCHG on september 18 2019 ... why so..??

cshruti255

from Panaji, Goa

I created a FD through netbanking and now I am not able liquidate it online or from branch. Call phone banker and he said its not possible since its a Tax Saving FD.