[Resolved] HDFC Bank — Transaction Timed out

[Resolved] HDFC Bank — Transaction Timed out

L Lahari Dintakurthi from Bengaluru, Karnataka Sep 27, 2021

I have transferred 10, 000Rs/ from my HDFC account to other SBI [protected] account on 25 Sep, 2021. Account debited from my account but not credited to recipient. Transaction timed OUT status shows in my NetBanking as Transaction Initiated. Kindly look into the issue and I request a refund asap. PFB details for your reference Reference Number:[protected] Transfer Mode: IMPS-P2A Was this information helpful? No (0) Yes (0)
Oct 31, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Sep 30, 2021 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience. We would like to inform you that we have received TCC (Transaction Credit Confirmation) from the beneficiary bank stating the funds have been credited for the mention transaction to the beneficiary account. We request you to check the same with the beneficiary bank to assist you better. We treasure your relationship with the Bank and look forward to a long and continued patronage. -Zubin HDFC Bank Customer Assistance.
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 29, 2021

Verified Support

Dear Customer,

We would like to inform you that, the referred transaction has been successfully processed at the Bank's end. In case beneficiary confirms non-receipt of payment, we request you to share mail confirmation from the beneficiary bank, stating :
1. Non-receipt of funds at their end.
2. Amount received by them has been refunded to you. Please request the merchant to share details of the beneficiary account to which the refund was processed and the mode of the refund for us to take it up further.

-Zubin
HDFC Bank Customer Assistance