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[Resolved]  HDFC Bank — Transaction timed out,Money debited but not credited to beneficiary account

Hello,
RRN number # :[protected]
Customer identification number :64129504
Transaction Amount : 20, 000 rupees

I have done a transaction of Rs.20, 000 on 09 Oct 2020 .The transaction got timed out but the money has been debited from my account. The transaction got failed because of the timeout error which happened at the hdfc bank’s end.

Receiver has not received the amount. Please look into this issue and resolve it asap. This is urgent and high priority please
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Oct 10, 2020
Complaint marked as Resolved 
They resolved..bank people
HDFC Bank customer support has been
notified about the posted complaint.
Verified Support
Oct 12, 2020
HDFC Bank Customer Care's response
Dear Customer,

We would like to state that the referred transaction is reversed to your account on October 09, 2020. Kindly refer to your account statement to verify the same.

-Nadia
HDFC Bank Customer Assistance
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