HDFC Bank — Transactions and statements which I have no access to view

Hi, I have two main issues:

1. Transaction email alerts which I have no idea about - I have not been in India since 2009. Transaction say debit card has been used - I never have had a debit card and no idea which branch account this is referring to.

2. I keep on receiving statements and I have no access to online banking and never received info about it

I wonder why the account has not been made dormant despite not being used???

So HDFC need to re-instate all the money that has been taken if the email alerts I have been sent are true