[Resolved]  HDFC Bank — trying to fraud and misguided by prime banker

Address:

Purba Medinipur, West Bengal

Today i was tried to cheat with the direct or indirect help from hdfc bank agent. I got 2 sms with an alert thet my atm debit card was blocked due to security issue and was requested to contact to the following numbers ([protected]) for new pin based card. I sm using old swipe only card. So i directly ringed my prime banker tarifa khatun ([protected]) to ask the card issue. At first she told today is 2nd saturday. Then she herself called me and confirmed that all the cards were blocked due to security issue and suggested me to contact customer care for unblocking. Assuring the issue is genuine i contacted to the number [protected] mentioned in the sms. The receiver told her name arati saxena (Emp id asaa92). She confirmed my phone number and asked for the physical details. When i enquired why she is asking the details she told that we always share these physical details at the time of shopping and she was not asking for debit card pin. Then she told a pin was sent to my number for unblocking. But i did not get any sms. She disconnected the call. I got an ivr sms call. Again she contact ed me and told that that password had expired. This time i got a sms in a hurry i just shared the otp without seeing the entire message. She disconnected the call. Later when i check the entire message its shaying rs 8656 rs debited from my account by www.eshopcore.com. luckily i dont have enough balance. But i didn't get any message from hdfc bank explaining transaction declined or transaction failure. There is no such www.eshopcore.com site. But i want to know if my card was blocked as told by the hdfc prime banker tarifa khatun how this transaction took place? Why did prime banker help them sharing wrong information in cheating me. Please look into the issue.