HDFC Bank — Unable to change address due to signature mismatch in HDFC Credit Card

HDFC Bank credit Card -
Have tried to change my address 3 times in front of the bank executive with all my ID proofs but everytime they send back the same message of signature mismatch.
I had also written an application for signature mismatch but nothing has changed yet.

User id : 75702366
Name : Pragnya Pradhan
Card details - xxxx xxxx xxxx 2502

Please help in updating my address.
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