HDFC Bank — Unable to clear my jumbo loan payment amount debited from savings.

I have arranged my money for a jumbo loan I had taken from HDFC bank 3 months ago, tried to pay it on 18/02/2022 through net banking with amount 57, 844. while payment there should be the option for jumbo loan card (1309) but it showed an inactive card (3821) which I payed because I did not knew the actual jumbo card number. Now the amount is stuck on the inactive card (3821) and HDFC customer care telling me it will take a month for refund and telling me to pay it off with another 57844 so that I don't have to pay fines. I don't have any money at the moment I cant afford to pay any fines which is like 300/day until paid.