HDFC Bank — Unable to do Net Banking

Address:

Khobar

I am NRI and my entire family has been banking with HDFC for over 2 decades. Recently, I forgot my password for Net Banking and tried to reset it from Saudi Arabia by writing to HDFC and signing the relevant form they sent to me. Now they are saying that my signature doesn’t match. I have been communicating from my registered email account and with my Relationship Manager in copy, but they don’t understand that it’s impossible to exactly match a signature which is with them from past 20 years. It’s only natural to have slight variation over the years. FYI, I had recently updated my KYC 3 weeks ago, when I was in India. Now I am unable to access my own funds and my entire family is facing financial difficulties due to this. I have unpaid Society Charges, LIC Premiums, College Fees and Medical Expenses for my 80 year old mother. HDFC says that they will “revert” after 8-10 days (no assurance that they will resolve my problem) They are only always trying to sell their Loans and Investment products, but depriving the customer of their basic rights. Requesting your urgent intervention and help.