[Resolved] HDFC Bank — unable to get into net banking even after entering the correct credential

sumantict

Address:

Besent Nagar, Chennai, Tamil Nadu

I am unable to use hdfc netbanking. The issue is for otp. The bank is sending otp only to a registered mobile number, not on email. Without otp, it is not allowing me to enter into net banking. My registered mobile is deactivated and i am out of india hence cannot update mobile number visiting bank.

Please suggest how can i update my mobile number in hdfc account so that i can access my account. I cannot go to india just for updating mobile number.

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Apr 11, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

HDFC Bank Customer Care's response Dear Customer,

In case you are abroad, we request you to send the signed scanned copy of physical request, regarding mobile number updation (as per below format), from your registered email id to [protected]@hdfcbank.com We wish to inform you that you request for mobile number updation will not be processed, if it carries any other instructions ( e.g. Address change, Email ID change, Netbanking request. etc.) along with it. Please note letter should contain your Account number, Customer ID, Old Mobile number and the New International Mobile Number along with country code that the needs to be updated. Kindly fill up the attached request form and send the scan copy to us. There should be no special characters / 00/ space present before the country code and mobile number. NOTE: 1. Request received from unregistered email ID will not be accepted 2. Request for updation of Indian Mobile number will not be accepted. Format for Request for change of mobile number Date:_____________ To, HDFC Bank Ltd, Branch Name: Subject: Request for change of mobile number Dear Sir, I undersigned, ________________________________( Account holder Name )hereby request you to kindly update my new mobile number, since I currently reside overseas and unable to visit branch personally. Please note the details of my account as below. Account number: Customer ID: Old mobile number: New mobile number with country code (Please avoid special characters / 00/ space): I agree my instruction will be sent for processing subject to instruction found in order. Thank you Signature (As per bank records):

-Nadia
HDFC Bank Customer Assistance