HDFC Bank — Unable to resolve fraud transaction complaint

Address:

411032

There was a fraud transaction of Rs.4000/- done on my HDFC account on 05th Dec'15 for which the complaint was raised with HDFC Bank. The resolution TAT decided by HDFC / RBI(I'm not aware) gave me the resolution date as 09th Jan'16. The resolution I got was that without Debit card & ATM Pin transaction can't be made. Now this is what was challenged. In this resolution provided the concerned person from HDFC was not even aware of the other bank's name where the transaction was done. So taking a month's time to resolve, they are not in aware of the bank's name. I escalated this to Chairperson & MD & some one from their team asked me to for 04 working days which has passed. Hence out of mental torture & frustration I'm escalating this to ensure none of the other customer face this & my issue gets resolved at the earliest.