HDFC Bank — Unable to update my mobile number

Hi, My name is Deb Narayan Das(HDFC customer ID:[protected]. I have a filled an application to update my mobile number & new address details to my nearest HDFC branch (IFSC code: HDFC0000573) on 30th of May 2015. However, after 7 working days both my mobile number & address not yet updated. I have called HDFC customer care to escalate this issue because I am unable to do online/netbanking transaction due to this & asked them to expedite my request to resolve my problem ASAP. Unfortunately, being as a HDFC customer for almost 7 long years, I am very much upset with the way my request has been handled & all the whosoever executive dealt my problem with shade o[censored]nprofessionalism & rude behaviour. They den't even understand the criticality of my issue & unnecessarily they are giving me some nonsense & lame excuses & keep on saying that it will take another 4-5 working days to update my mobile number & address. Please take my request on high priority and have been associated with HDFC bank for 7 long years, i need compensation & strong explaination from them.

Regards, Deb Narayan Das
Ph: +91-[protected]

Dear Deb,

Apologies for the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with card / account details, concern and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

-Anay
HDFC Bank Customer Assistance