[Resolved] HDFC Bank — unauthorised mctf transaction dr

Prateek K R

from Hyderabad, Telangana

Address:

560070

I swiped my debit card at a pos (Anjappar) on 27/10/2018 for 524 rupees and received a debit message confirming the debit. After 20 days, on 17/11/2018 this amount was reversed to me from the same pos (Anjappar).

On the same day (17/11/2018), i was debited 999 rupees that i did not authorize. This transaction was marked as mctf to anjappar.

I have made 8 calls to hdfc's ivr (About an hour on each call) but it has not been resolved. Since the ivr proved useless, i visited my home branch at k r road, bengaluru and the staff did not help me at all.

Attached is a picture of statement for ref.

What is the best way to get my money reversed?

A/c no.: shown in the image attached,
A/c holder: prateek k r

+1 photos

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Nov 9, 2019

Complaint marked as Resolved

I said I'll go to Banking Ombudsman and they resolved the issue in no time.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Our bank official Mr. Mohammed has already contacted you on 16/05/2019 and informed you the details of said transaction. For further clarification, you may write to us at [protected]@hdfcbank.com.

-Zubin
HDFC Bank Customer Assistance

Jun 29, 2019

Updated by Prateek K R I have not received any calls from Mr. Mohammed. Please re-check your records. Besides, calling and informing is not the solution. I have NOT authorised this transaction and the money is still NOT reversed.

If you do not reverse the money, I will take this to the Ombudsman. I am no going to write to you on your e-mail. Call me.