[Resolved] HDFC Bank — unauthorized credit card charges

mohamed kalifa

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560099
Website:	hdfc

I am using hdfc credit card, i purchased some items around 42 k, this bill generated on nov -2015, after that nothing is used from this card,
Till this month i am paying monthly minimum due amount min 1500~1750 almost 31month i paid (~1600 *31=49600) and
One bulk payment 10000, total paid 59600 inr

But still i am asked to pay 37200 inr as a due amount, bank peoples are forcing me to pay

Card no :[protected]
Name : mohamed kalifa
Contact no : [protected]

Please help me out from this issue

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Jul 30, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. For any further clarifications in this regard, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. https://goo.gl/S6rqm1

-Anay
HDFC Bank Customer Assistance