HDFC Bank — unauthorized credit card charges

Mdimthiyaz

from Mumbai, Maharashtra

Address:

Richmond Road, Bangalore, Karnataka, 560045

Hello, i was charged by hdfc bank for late payment fees. Because hdfc goofed up the statement and took time to provide any clarity on my statement, i ended up paying the cc payment late. While after some follow-ups they reversed the late payment fee, they are not ready to reverse the gst associated to that.
It is hdfc bank who made the mistake and should pay the penalty. Just because hdfc goofed up my statement, in the first place, i ended up going through all these. So, it should be hdfc that should bear this cost and not me because this is none of my fault.
Just so you know, i have never ever delayed my cc payment and hdfc can confirm this.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

Dec 30, 2019

Updated by Mdimthiyaz What am I supposed to fill-in in 'Reference Number' field? Its not accepting the reference that is in the email interaction I had with HDFC
And, what does 'TT[protected]' in your comment mean?