I am writing to express my disappointment regarding the unauthorized deduction of ₹514 from my account, which has left my balance in the negative. It appears that this amount has been deducted under the vague label of "uncovered service charges" – a term I do not recall authorizing or agreeing to at any point.
To clarify, I hold a salary account with HDFC Bank and do not own any credit card, so I fail to understand why these charges have been imposed on my account. I must say, it is quite surprising to see charges being imposed without prior notice or consent, especially when transparency is something one expects from a reputed institution like HDFC. This has caused an unnecessary inconvenience, and I expect the bank to address this immediately.
Kindly look into this matter at the earliest and arrange for the refund of the deducted amount. I trust this issue will be resolved promptly, as I would prefer not to escalate this further.
Please confirm the refund and provide an explanation for this deduction at your earliest convenience.
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