[Resolved] HDFC Bank — unauthorized loan overdue charges

Richardson021991

from Coimbatore, Tamil Nadu

Address:	Coimbatore, Tamil Nadu, 641037
Website:	HDFC

I have been charged for loan overdue charges whereas i have been paying the loan amount correctly on the due date for all the months without fail. Of note, my personal loan emi is being autodebited by the bank on the particular due date, so they dont have a reason to deduct money from my account. Why you people are stealing money from people like us and what is the need. I need a proper response as well as the refund asap.

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Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 31, 2018

Updated by Richardson021991 There has been no update from HDFC bank or from loan support so far. Waiting for them to reply back as soon as possible.

Aug 31, 2018

Updated by Richardson021991 This is my hard earned money, I cant let it go just like that.

Verified Support

Aug 31, 2018

HDFC Bank Customer Care's response Dear Customer,

Your Emi for the month of June 2018 hs bounced due to insufficient funds in the account. In case of a returned EMI, the following charges are applicable: Return charges: Rs.550.00 per instance + GST 18%. Late Payment charges: <2.00% or 2.50%> per month (Calculated on daily basis from the date of return of EMI till payment of outstanding EMI) Kindly visit your nearest Retail Loan Service Center along with cheque / DD for the amount mentioned therein favor of HDFC Bank Ltd Loan Account No XXXXXXXX. In case you are unable to visit the branch in person, please courier it to any of our Retail Loan Service centers addressed to 'The Operations Manager' or you can also depute a representative who on behalf of you can also visit the Retail Loan Service centers along with the below-mentioned documents. Authorization letter duly signed by you refer to link: https://bit.ly/2L33suh Photo identity proof of representative Your photo identity proof For a comprehensive list of Retail Loan Service Center kindly visit our site https://bit.ly/29z1UV4 The overdue in the Loan Account must also be cleared immediately as such irregularity is likely to affect your Credit History. Furthermore, charges will continue to increment until the Account is regularized in full.

-Manoj
HDFC Bank Customer Assistance