[Resolved]  HDFC Bank — Unauthorized Transactions

Respected Sir/Mam,

I hope you are doing well.

My Delhi Police FIR Number is SWD-PV-000888/2022 dated 20th November 2021. I am not getting satisfactory updates from the assigned investigation officer.

A big fraud has happened to me. I was at SBI ATM, Dabri Marg ND 110045. I debited INR 1500 and left. The moment I was entering my PIN Number no one was there with me inside the SBI ATM. As I was taking my cash and HDFC Debit card out some unknown individual entered the atm cabin. He came swiftly that I didn't even notice. The SBI Bank guard was outside. I saw & confirmed all this in SBI CCTV Footage. Guard should not have let him enter the ATM Cabin till I was inside. I was leaving as I had a waiting auto outside. But some other person( a friend of the same inside individual which I saw in the CCTV Footage), an SBI Security guard & that man standing inside the atm called me inside again and said some "Transaction not complete error is showing" and your transaction is incomplete. Guard said this man is a savior to you as he highlighted this to you. I went inside and told this guy to leave. He didn't and while saying I'll help you he took my HDFC Debit ATM card from my hand and inserted that into the atm. I again told him to leave. He didn't. He said I am standing by turning over as I have some important work. I am only helping you. I shielded the atm machine and entered the wrong ATM pin and said I am leaving. Although the same error was showing. I still left. As I was traveling already I saw msg a bit late. 11:05 AM around I left SBI ATM. 11:14 AM around I returned to the same spot. The very first msg was of 1lac. More details are in the attached pdf. I saw the first message late as I was traveling. In the same msg, there is an option that if this transaction is not made by you then please call on this toll-free ([protected]). I did the same. Your toll-free female lady told me 6transactions have been made. Although I dint receive any transaction debited text msgs from HDFC Bank. I got pending 5 transactions debited text messages by around 11:40 AM. By then all fraud activity was done. Fraud activity started from 11:09 AM till 11:15 AM. 3 unauthorized transaction swipes from Shri Khodal Fashion and 3 unauthorized transactions from ATM- +Vijay Enclave Delhi. They dint shared more information as in address etc in the text message. Else I would have gone in real-time to those merchant centers & ATM center. Which would have helped me nab the thief.

I request you to get Shri Khodal Fashion Merchant details and +Vijay Enclave Delhi ATM Address from HDFC Bank for further investigation.

I request you to check the SBI ATM Machine, Palam Dabri Marg, ND 110045 for Fraud suspicious setup and do guard verification for further investigation.

I have raised a complaint with HDFC Bank and blocked my card. Raised complaints for unauthorized swipes and unauthorized Debits. Complaint numbers shared over the same tollfree are as followed:
MUMP[protected]
MUMP[protected]

M.A.2 Main Theif Entry.mp4
M.A.3 Me returning.mp4
All details are attached. Police FIR has been done. The FIR No.SWD-PV-000888/2022

Cyber crime complaint is done. An have attached the same for your reference. The acknowledgment number is [protected]

I have attached the HDFC Dispute form for your information.
I have submitted three CCTV Footage to Delhi police officer Mr. Cheetram through the nearby share feature on his mobile. And helped him to transfer them to his assigned Delhi police laptop. His contact number is [protected]. And you were there, Mr. Ram Avtar by the mob number [protected] In this CCTV footage, the same individual( thief) is coming on a bike. The first rider is wearing a kurta pajama with a striped hoodie. His face is visible. The thief is sitting behind. He is wearing a mask. He gets down a bit far from SBI ATM. walks towards the SBI ATM and the rest can be seen inside SBI ATM CCTV Footage. Also while the thief was inside the ATM Cabin, the other bike rider is talking to the guard. That is also seen in the CCTV Footage. The thief is shown coming out of SBI ATM Cabin and going in the bike ahead. I returned within 7-8mins to the same spot and talked to the guard and people around. All is clearly seen in the CCTV Footage.
There are cameras ahead near the gym where I am assuming they must have parked the bike. But the Gym owner and grocery shop owner are saying all 3 cameras are off. No recording is happening. I went and asked for there help but they denied it.
I request you intervene. Attached are videos again here for your reference.

I request you to submit a letter to SBI, Palam, Dabri Marg for two CCTV Footage where the thief is entering the ATM Cabin and the whole inside activity of SBI ATM. The branch manager has requested an official letter from you and accordingly, he will share ATM CCTV Footage. Here it is clearly seen how he is lurking from behind. How he exchanged my Debit card. He had a set of different ATM cards in his hoodie as we can see he is juggling inside his hoodie. A lot more is visible. Please thoroughly investigate.

Let me know what more I can do from my side.

Here i am not able to attach PDF documents & CCTV Footage because of size issues.

Waiting to hear from you.

Many Thanks,
Aanchal Chilwal
chilwal.[protected]@gmail.com
HDFC Bank A/C number - [protected]