[Resolved] HDFC Bank — Unauthorized usage of hdfc bank credit card

krunalmpatel

from Mumbai, Maharashtra

Address:

Tapi, Gujarat, 394630

Unauthorized transactions happened in my credit card for 3 times each for rs.6400/- (Total 19, 200) on 08/06/2017 at 01.35 indian time.
I received 7 messages in just 2 seconds from hdfc bank for these transactions.

These transactions were neither done by me nor authorized by me. I didn't receive the otp for these transactions.

I received the message like "rs.6400.00 was spent on ur hdfcbank credit card ending 1992 on[protected]:01:35:02 at steamgames.com."

I was shocked to see this message 7 times. I blocked my card immediately and raised a complaint on phone, raised a dispute.

Please ensure that for all my transaction i want to receive otp on my mobile.

Please do the needful to revert all these 7 unauthorized transactions.

Thanks & regards,

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Jul 10, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue along with your Credit Card/transaction details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance