[Resolved] HDFC Bank — Unauthorized withdrawals/ transaction

Rizwan hasan

from Delhi, Delhi

Address:	66241084
Website:	gmail.com

Dear Sir,

My name is Rizwan Hasan and I am having a saving account number [protected] with Muradnagar, Ghaziabad Branch. On 19.03.2017, around 03:30, I have received 2 consecutive SMS from HDFC Bank stating withdrawal of Rs. 10, 000 in each transaction using my HDFC card at Ansari road Daryaganj around 3:3 but ATM card was with me at that time. I was in Mohan nagar Ghaziabad at that time.

I immediately checked through the net-banking and withdrawal was done through some ATM in Delhi. The customer care guy informed me the ATM ID of the ATM. The ATM ID is 8271. He told me to register a FIR and to visit nearby HDFC branch with FIR copy.

I have already filled the dispute form with HDFC Bank Branch sco-39, Sector-56, Gurgaon on 17.03.2017.

I would like to assure that these transactions were not authorised by me and my ATM card was with me all the time. Please look into the matter on urgent basis.

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May 6, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that our official Mr. Vikash contacted you to address the issue and you have confirmed that the transaction is not a fraud transaction. Further, we understand that you will be visiting the branch for assistance. The amount will be credited to your account by 29-Mar-17, provided, we do not receive proof of the transaction from the acquiring Bank.

-Anay
HDFC Bank Customer Assistance