[Resolved]  HDFC Bank — Unauthorized/illegal bank transaction

Address:	Bangalore, Karnataka, 560068
Website:	hdfcbank.com

Hi

Below is chain of mails. Please resolve.

Hi,

My complaint id - MUMC [protected]

I'm totally unhappy with irresponsible bank's reply below. How can i be responsible for funds lost by my bank. I did not lose money kept in my house. I kept my funds in bank for safety and savings purpose. And bank has lost my funds. Bank cannot escape from its responsibility. As i told i need my lost funds back in savings account. I have already lodged complaint with police and copy has already been submitted with BTM branch along with CDF form.

Kindly reverse bank my amount lost by bank.



Regards,

Arun Kumar HS

Hi,

My complaint id - MUMC [protected]
Bank account number - [protected]

It has been a more than 15 working days, since i lodged the complaint for illegal transaction that happened in my account. But no response from bank till now. If i visit branch they would ask me to call customer care. I have rarely or never used the debit card for shopping. But even when my card was with me, some unknown/ unauthorized transaction has happened. Its clearly a failure in security systems infrastructure bank has, as i did not get any sms or email alert for those transactions. I should get my funds of around 6000 back in to my account, or else as guided by my regional police sub inspector, i would be taking this to consumer court, as i'm totally not responsible for this misuse, and bank has failed to provide the security to my funds in my account.

If bank wants me as its customer, then kindly reverse the money i have lost and if possible nab the culprit behind this. Also would help in improving the security measures bank is lagging.

Regards,
Arun Kumar HS