[Resolved] HDFC Bank — unitimated withdrawal of money from my account

Jinesh Singhavi

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400601

My account number is [protected]

1. On 3rd february 2018 at 5.35 pm inr 53188 was withdrawn from my account without intimation towards vctf02/02 [protected] delta air and redeposited at 5.38pm with amount inr 52669.76 which resulted in loss of inr 488.24. No such transaction was ordered by me.
Kindly look into the matter at earliest
Any information required please let me
Know

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Mar 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

HDFC Bank Customer Care's response Dear Customer,

We observe that you have done a International Debit Card transaction towards Delta Air. The merchant then claimed for the amount deducted on February 03, 2018. The amount was then credited to your account and the difference is due to the difference in the foreign currency rate between date of transaction and date of claim received. You may contact your Account branch for clarifications.

-Manoj
HDFC Bank Customer Assistance

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Comments

Jinesh Singhavi

from Mumbai, Maharashtra

I understand that the extra amount deducted was due to change in currency rates, but how did u deduct the whole amount again. That too without my permission. This is like taking my money for your use as per your whims and needs. This is not at all acceptable.It is not the banks asset. If you wanted to deduct the amount on 3rd february then what about the amount deducted on 2 nd february for the same purchase. How can you charge for the same purchase twice.
On the first purchase i was asked a one time password and it went as per the proper protocol, but this time there was no intimation as of how and what happened, how do i trust the bank for any of my future transactions.