HDFC Bank — Unjustified charges imposed on classic customers

Address:	Kota, Rajasthan, 324005
Website:	www.hdfcbank.com

We are s.b. a/c holder in HDFC Bank since long and bank Based on value of our deposits parked with bank have given us status as CLASSIC CUSTOMER. we received mail from bank as under "Dear Meera Kulshrestha, Thank you for choosing to be a part of the HDFC Bank Classic Banking programme. We trust you are aware of the host of benefits you enjoy as a part of this programme. The Key Benefits which you enjoy include: Waiver of charges for Non-Maintenance of the required Average Monthly Balance (AMB) on all accounts held saving you up to Rs. 5400 per account annually 25% Lifetime waiver on Locker charges saving you up to Rs. 1450 annually Discounted pricing on Demat Account Annual Maintenance Charges saving you Rs. 150 annually Preferential pricing on Loans, Foreign Exchange (upto 5 paise better than card rates) and more. Waiver of charges on a host of services Digital convenience with NetBanking (175+ transactions), MobileBanking (80+ transaction), AAG App and more. Great discounts and CashBack offers with PayZapp and SmartBuy. For example, 10% instant CashBack* on eBay & Rs.1000 CashBack* on MakeMyTrip Dedicated Personal Banker to take care of all your banking requirements Free Platinum Chip Debit card saving you Rs. 750 annually Delivering best-in-class products and services to you at the best possible rates is our constant endeavour. While you enjoy all these benefits at great discounts unmatched by competition, the bank will be introducing a nominal fee of Rs.100 per quarter as a Programme Management Fee from January'16 while we continue offering our existing services. We look forward to your continued support. Kindly contact your Personal Banker Gajendra Singh Jhala at [protected] for any clarifications or more information on the programme. Warm regards, Nitin Rao Head - Private and Premium Banking" In mail they have mentioned various benefits being classic customer which are not availed by most of customers and status of classic customer given by bank due to value of deposits parked by us in bank and not asked by customer . Now after a long time they are imposing management charges which is not reasonable. Bank is already earning on our money.and compensating by way of benefits to their classic customers. Submitted for information and corrective actions in favor of citizens. Regards Meera Kulshrestha Arvind Kulshrestha