[Resolved] HDFC Bank — unknown call from hdfc bank

Mallikaarjun C S

from Cuddalore, Tamil Nadu

Address:

Ranga Reddy, Andhra Pradesh

Dear sir,
Here with i informing you that, on 18 10.18 5. 3.15pm the call from [protected] unknown is saying he is taking from HDFC bank and telling your account is in salary based account like that. Also in furture any need call to this number he saying . My question is who is he and how does he knows my mobile number, how do HDFC bank gives my number to call me with unknown person. kindly note it and take neccessary action. How do i know he is realy taking from hdfc bank.

thanks and regards
c.s.mallikaarjun
customer id: 46616176, tandur branch [protected]

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Nov 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that said number does not pertain to HDFC bank. As a corporate entity, our Bank is compliant with all directives, regulations, and laws of the land and we have set in place stringent controls over telemarketing activities. However, it is beyond the scope of our control or authority to identify such freelance agents and bring charges on them. Only the affected parties have the right to take up the matter by lodging a complaint to their telecom service provider so that the matter can be taken up as per the provisions of law. The responsibility to prevent UCCs (Unsolicited Commercial Contacts) has been placed on telemarketing agencies and telecom service providers and we recommend that the matter is taken up with TRAI since the onus to prevent UCCs have been placed on telemarketing agencies and telecom service providers. TRAI's website <http://www.trai.gov.in/> contains all necessary information on consumer rights, how to lodge complaints and penalty for violations of the DNC rules.

-Anay
HDFC Bank Customer Assistance