[Resolved] Hdfc Bank — unknown/uninformed withdrawal transaction in my account
KiKishan Cv on Jan 16, 2018
There is a withdrawal of rs.177 in my account. I was not aware or informed about this transaction and i dont know what it was deducted for. Need information on why is there a deduction.
Account no. : [protected]
Name: kishan chellappa
Customer id: 53853466
Date: 16 jan 2018
Ref. No. : mir[protected]
Narration: 3rd party cash txn inc gst
Complaint marked as Resolved Feb 18, 2018
[Jan 16, 2018] HDFC Bank customer support has been notified about the posted complaint.
HDFC Bank Customer Care's response, Jan 18, 2018
We have checked our records and confirm that the charge of Rs. 117 levied to your account on January 16, 2018, pertains to third-party cash transaction done on January 06, 2018 for Rs. 11, 100.00 at Kanchipuram branch. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third-party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.
HDFC Bank Customer Assistance
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