HDFC Bank — Unlawful Consumer Data Disclosure

This is Abhishek Kumar Thakur, a customer of HDFC bank, having a savings bank account in Dwarka Sector 5 branch, New Delhi.

Recently my brother visited the said HDFC branch and the staff working there, without my authorisation, disclosed my account details including bank balance and other customer data to my brother. I do not have any problem with disclosing it to my brother, however, the fact that they disclosed the confidential customer data to a third party, without user's consent is a grave violation of right to privacy and the policy commitments of HDFC bank.

Banks not only holds a fiduciary relation with its customers but are also required by SEBI and RBI regulations to protect customer data. The concerned staff member should be reprimanded or an appropriate disciplinary action should be taken by Branch manager.

I request the concerned authorities to take strict action against such irresponsible conduct of the branch's staff. I would further take this action to higher authorities, if need be.

Thank you,
Abhishek