[Resolved] HDFC Bank — unnecessarily charging membership fee on credit card renewal

[Resolved] HDFC Bank — unnecessarily charging membership fee on credit card renewal

J JigarThakker from Mumbai, Maharashtra

Have owned credit card from hdfc bank previous year, with condition if i do the first transaction from payzapp application then it will be life time free for me i. E. For renewal charges will be applied on credit card. Then how come 500 bucks along with 900 bucks as gst is applied for membership renewal fees. Do not understand this cheating done by such brand name's. Attaching the ref. No and complaint no for your reference. Reference no. : esc00108189 Service request / complaint reference number : [protected] Regards, Jigar thakker Was this information helpful? No (0) Yes (0)
Nov 15, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Oct 15, 2018 Updated by JigarThakker Thank you for your swift response. Verified Support Oct 15, 2018 HDFC Bank Customer Care's response Dear Customer, We wish to clarify that, 4 transactions need to be completed at M/s. Payzapp in your card account. We do not observe the said condition being met within 90 days of card issuance to enable us to convert your existing card to Life Time Free card. Hence applicable fee as per the product feature was billed to your credit card account. You may login to the following link to know more about the features and benefits of Money Back card. http://www.hdfcbank.com/personal/credit_card/moneyback -Manoj HDFC Bank Customer Assistance Oct 16, 2018 Updated by JigarThakker Hi Manoj, This is was really not at all conveyed to me that 4 more transactions I have to do. You refer to my mailbox which is present in netbanking which is actually present for every user but problem is that all emails more then 180 days gets deleted from there and also your representative do not respond to personal email id...?? So I don't have any proof in my hand as of now. Also I had registered a compliant on 16th Oct'2017 on your HDFC bank escalation portal but you don't respond on that, same query was raised by me at that time what I have to follow the process to get life time free card. Also your representatives on phone conveyed that only 1 transaction I have to do on Payzapp application but however your policies changes every week so I do not bother to your attached link. What ever was conveyed and that I had followed properly but then too this is cheating with. If you want you block my credit card I really don't want such thing. I have made certain transaction before for which I will credit all the amount in next 10 days, post which you can block my card. I don't want to renew this card any more. Complaint no. [protected] Also new complaint launched three days prior also, still wating for your revert on that too. Regards, Jigar Thakker Oct 17, 2018 Updated by JigarThakker Hi Manoj, Waiting for your kind response. Regards, Jigar Thakker Oct 23, 2018 Updated by JigarThakker Hi Manoj, See I was true and I have fulfilled all your conditions to get life time free membership card. You can refer to the attach mail snap shot and mail description too. But still I have one problem that Rs.88 is charged as GST, so I want to what GST charge is applied. I have refer to the various sources and confirmed that if their is late payment in against credit then I have pay interest including GST but from last one year I have not made any delay in payment. So why this is charged. Kindly clarify on this. Regards, Jigar Thakker
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Comments

Abhijit K. Banik

from Aizawl, Mizoram

I have already paid all outstanding of my two wheeler Loan agreement no. 22495809. But written off is still showing in my credit score.I have informed HDFC Bank Silchar BRANCH about this matter but till date no action is being taken. Please resolve, reply and inform credit bureau asap.I am not able to apply for any new loan.

kunal92

I have applied for HDFC bank gift card plus on 18th September, 2018 of Rupees 1500. Money have been deducted from my hdfc bank account on same day but today itself I have not received the same.I have contacted bank branch and customer care is not responding regarding the same. Please provide me a contact details which could resolve my issue.

shreeprakash yadav

from Vasai-Virar, Maharashtra

Dear sir kindly inform you that you have send me new card in last month 18.09.2018 but that card is not working .
so pl start my card soon as possble.

shreeprakash yadav's reply, Oct 10, 2018

i have recived new card on date 18.03.2018 but card is not acctivate so pl start my card soon as possble

shreeprakash yadav
mobile no 9320676144
card no 5522605000714844