[Resolved]  HDFC Bank — Unnecessary Credit Card Charges

I pay my credit card bills regularly way before the due date, however this time I was busy in some engagements and couldnt pay the amount in time.
I had an outstanding credit of 1, 271.49 rupees to be paid by 2nd Dec.
I was charged a late of 400 rupees on this amount on 5th Dec which is highly unjustifiable. I have paid the complete outstanding amount to avoid any further charges by the bank.

Also there are some other charges that are levied in my account, which I believe shouldn't be.
12/12/2016 SERVICE TAX 108.43
12/12/2016 CESS TAX 3.87
12/12/2016 Billed Finance Charges – Retail 374.57
12/12/2016 KK CESS 3.87

Please provide information about these charges and also revert the fees that have been levied.
Was this information helpful?
No (0)
Yes (0)
May 9, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2016
HDFC Bank Customer Care's response
Dear Customer,

Regret the inconvenience caused to you. Please mail your us your card and contact details and details of the charges to [protected]@hdfcbank.com. Kindly mention the reference ID : TTU14121605 in subject line for us to track your email. Will check and get back to you.

- Anay
HDFC Bank Customer Assistance.
Dec 16, 2016
Updated by saikiranm91
Sent the requested details in mail to the above address. Please check and do the needful
Kiran
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32728
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information