[Resolved]  HDFC Bank — unnecessary credit card charges

Hello,
I am a hdfc credit card holder, i am a salaried employee. One day one of your executive visited my work place and i met him i eas neutral about having a credit card infact more inclined towards the negative side of possessing one. The hdfc executive communicated to me that if i take the credit card i will get a rs. 100 recharge for free for 3 months and it will be of 0 charge. I thought there would be no harm in taking the credit card and thus subscribed to one. I did receive rs. 100 recharge for 3 months and then after some time absolutely out of nowhere i recieve a call that i have my credit card bill pending of approximately rs. 1000. Then i tried to contact the customer care lines which is absolutely exhausting because after waiting for half hour or so i was finally able to communicate to one of the executive and then i got to know that e-mails were send to communicate me about the bill, since i received no e-mail at all, none indeed. I asked her to verify my e-mail address and then i came to know that my e-mail address noted down by the credit card selling executive was wrong.
Since then i tried contacting various customers care executives but no one could help me at all all they did was just put me on hold and then hang up on me after 20 - 30 minutes. Now my bill is approximately rs. 4000 and my only fault was i fell a victim in the credit card selling executive's trap and absolute lie.

I request some help or i wil have to take this case to consumer court.
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Apr 5, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2019
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info, charges details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance
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