[Resolved]  HDFC Bank — Unresolved Complaint and False "Solved" Status

Dear HDFC Bank Customer Service,

I am writing to express my deep disappointment and frustration regarding the status of my complaint. Despite filing a complaint regarding the unexpected charges on my account, which I mentioned in my previous communication, I have not received any resolution or satisfactory response from your team. To my surprise, the complaint has been marked as "Solved" without any action taken to address my concerns.

This situation leads me to believe that HDFC Bank is engaging in deceptive practices by falsely claiming that my complaint has been resolved. I want to emphasize that I have not received any reimbursement or communication from the bank regarding the deducted amount. It is evident that my complaint has not been adequately investigated or addressed.

As a customer, I have always held HDFC Bank in high regard and have trusted the institution with my financial transactions. However, this incident has severely shaken my confidence in your bank's commitment to customer service and integrity. It is distressing to experience such blatant disregard for customer concerns and to be subjected to dishonest practices.

I urge you to take immediate action to rectify this situation. Kindly provide a comprehensive update on the progress of my complaint and ensure that the deducted funds are promptly returned to my account. Furthermore, I request that you conduct a thorough investigation into the mishandling of my complaint and take appropriate measures to prevent similar incidents from occurring in the future.

I expect transparent communication and genuine efforts from HDFC Bank to resolve this matter satisfactorily. Failure to address my concerns and provide a fair resolution will only further diminish my trust in your institution, ultimately leading me to close my account and seek services elsewhere.

I sincerely hope that HDFC Bank will take this complaint seriously, rectify the situation promptly, and restore my faith in your bank's commitment to customer satisfaction. I look forward to a swift response and a favorable resolution to this matter.

Thank you for your attention.

Yours sincerely,
Kanishkar
[Customer ID:[protected]]