[Resolved] HDFC Bank — unsuccessful transaction (card ending 0165) - refund not received

menonarchana

from Bengaluru, Karnataka

Address:

560036

Hi team,

This is regarding an online transaction i made from my hdfc foodplus card ([protected]) on 7th april'2018. It was an unsuccessful transaction (Amounting to 1384 rs) and i was notified that the amount would get refunded in 6-7 days.

Its been more than 2 week's now, but i have not got the refund back. Attached is the screenshot of the unsuccessful transaction as well as the statement copy of the amount deducted.

Kindly scrutinize the error and refund the amount back into my account.

Thanks,

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Jun 29, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 26, 2018

Updated by menonarchana Its been almost 2 months now but I haven't received the refund.

Verified Support

May 28, 2018

HDFC Bank Customer Care's response Dear Customer,

Please share your complete card. No. date of transaction with registered contact info & the issue on [protected]@hdfcbank.com. to enable us to assist you further. Due to security reasons, we will be unable to share the details on the public forum. We trust you will appreciate that this is for security reasons and to protect our customers' interests. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance

Jun 21, 2018

Updated by menonarchana Hi Team,
Thanks for your response. I have shared complete details along with the attachments to [protected]@hdfcbank.com.
Please assist in resolving the issue.
Thanks