[Resolved]  HDFC Bank — Update of Phone Number

Address:

Ranga Reddy, Andhra Pradesh, 500019

I have HDFC Credit Card, I placed a request to update my phone number on 3-Oct, because my old phone number was closed and hence want to update so that I can use the services. There was no update hence I called them on 22-Oct and the customer care executive informed that call back after 3 working days, we have received your request. Now I called them back on 25-Oct, the executive informed that the request was rejected on 4-Oct because of signature mismatch on 4-Oct itself. Now why this information was not provided to me on 22-Oct when I first time called to check the status. Further, the executive informed we tried to reach you on phone and you were not contactable, they tried to reach me on my old phone number and it was not reachable as closed they didn't even bothered to update me through my registered email or communication address, the billing statements are sent on email why this information was not updated on registered email that the request has been rejected, I enquired and was told as per procedure we will contact on the phone, what a great experience and standards are being set by the bank. they are making sure to convert a customer to a dis-satisfied and dont use the services. are there not standard process and procedures for the bank to prevent such issues for customer, if I dont make payment will not bank try to reach me on email or come to my residence or they will just keep trying to reach me on my disconnected phone, why only 1 way street where we say consumer is king