[Resolved] HDFC Bank — updation of mobile number in credit card

Anki Cool

from Delhi, Delhi

Address:

Faridabad, Haryana, 121001

Hi i have raised a request for upadtion of mobile no in credit card. Have been following from last 2 days but no update till now. My credit card last digit 8656
. Please look into he matter as for updation of mobile number in credit card will take 10 days as u are the no 1 bank your process for updation is too long and showing a negative imapct to costumers not to apply for a credit card in hdfc as for updation of number it takes apprx 7 to 10 working days. Please improve your process it should be done within 2 days or there should be team for that

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Apr 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and do not observe any written request received for mobile number updation. Having said this, we request you to send a duly filled & signed MID ( Most Important Document ) seeking change in your mobile number to enable us to do the needful. The application form is available in our website under the following path: Forms Center > Credit Cards > Change of address, mobile number and email Ids The address for communication is: HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041

-Bejoy
HDFC Bank Customer Assistance