[Resolved]  HDFC Bank — Verbal Abuse and harassment case against HDFC Credit card personnel

Address:

Pune, Maharashtra

This is a complain against Mr Imran of Swargate Credit card department for verbal abuse and mental harassment. To give the background - my father Mr Shrikant Tukdeo (HDFC credit card holder, Account no – [protected] ) failed to make a credit card payment since he was financially difficulties and undergoing through a psychiatric treatment. I interfered and agreed to help my father clear the debts. Myself (Parimal Tukdeo) along with my aunt, Ms. Smita Ghalsasi and uncle Mr. Avinash Kulkarni had approached the HDFC Swargate office for the same purpose. We met Mr Dynanesh Mane to settle this matter. Initially the discussions went well but in the days to follow the discussion failed. Few days after that, I received a call from your executive Mr Dheeraj and we reached a settlement. The details of the settlement were :- Total Settlement amount – Rs 20, 300/- Total Install ments – 8 – against post dated cheques First Installment Rs 4000/- in cash (already paid) First installment paid in May 2014. Remaining amount – Rs 16, 300/- against post dated cheques for 7 installments. Here, I was told by Mr Dheeraj that the amount per installment was Rs 2328/- and accordingly I had issued post dated cheques for this amount. On 28th May 2014, Mr Vikas([protected]) of HDFC collection team visited my office to collect the cheques. The amount for each month was different in the settlement letter and there were mistakes in the settlement letter. I was not told in advance of these details by Mr Dheeraj. As the amounts did not match, Mr Vikas refused to collect the cheques. He connected me to Mr Imran (His manager) to sort out the issue. I asked Mr Imran to give me a new settlement letter so that I can handover the cheques, to which he started insulting me and pointing it as my mistake. Mr Imran started calling me names, verbally abusing me, to the extent of threatening me with dire consequences if his orders were not followed. I obviously felt offended by this behaviour since we have been clarifying the situation and were never denying to pay the amount. This was cleary rude, improper behaviour by HDFC personnel and I demanded apology. Mr Imran refused to give us any kind of apology. It is appalling, the way we have been treated, insulted and threatened for the mistake made by a so called responsible HDFC officer. After this incident, we ( me and my sister Ms Rupa Kulkarni) kept on getting calls from various folks claiming to be HDFC officers and when we asked them to justify Mr Imran's behaviour towards us, we were told that he is no longer working with HDFC which was clearly a lie since one of the officer later agreed that he is working with HDFC even now. We almost repeated the story for more than 15 HDFC representatives who called us afterwards. We have been repeatedly telling everybody that we are ready to pay the settlement amount with the agreed clauses. We have all the receipts of the previous payments made against the Credit card dues and the post dated cheques as a proof. The matters stand as they are today, with the HDFC folks mentally harassing us and refusing to acknowledge or apologies of this rude, improper behaviour.We will not tolerate the insult and harassment for a mistake made by an HDFC officer and we want an apology from all the concerned folks. We have been advised to approach consumer court for our grieviances but we wanted to reach out to the HDFC personnel to solve this rather than take any other way, but if this harassment and disinterest continues then we may not have any other way but to approach third parties like consumer court etc. Appreciate your help and hope for quick resolution.