HDFC Bank — Very complex process of policy cancellation

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, One one hand its very easy to buy HDFC Life product .You can do it either online or an agent will come to your house . But if one has to cancel it then he needs to go to HDFC Life office personally to submit forms .This process of going personally to submit form seems ridiculous in todays time . Can't they have the same online process for policy cancellation as well . It seems they have deliberately made the process difficult to trap customers . I had purchased a policy 17717605 on 5th July . I wish to cancel it within free lock in period . As per the policy document I needed to send back the original policy stating the reason to mumbai office, which I did . I have also confirmed that my courier has reached mumbai office .But I did not recieve any confirmation from mumbai office . Now on calling customer care they are saying I need to fill policy cancellation form and go personally to HDFC Life office to submit the form .Along with this form they said to fill an affidavit on stamp paper saying that I have lost policy papers . Since my policy papers have already been sent to mumbai office why should I give a false affidavit. Regards Varnika