HDFC Bank — very poor service/ no response/ incorrect priority pass billing

Account/customer id: 41703325
Registered contact details/email id: [protected]@gmail.com
Credit card number: [protected]

Hi,

This is to bring your attention towards poor customer service of hdfc bank.

My priority pass card was unethically charged twice without any notice or information.

I have sent them multiple mails regarding my unresolved complaint and have got no response from them.

On asking for details about grievance /nodal officer, again i have got no reply from them. I have been patiently sending multiple mails across the last 3 months. Havent received even one reply back from them.

Guess, i will have no option but to contact rbi ombudsman. I have documented proofs of no replies and no help in escalation from hdfc bank.

Anyone else interested in joining the complaint against hdfc and unethical priority pass billing is requested to contact me.

Thanks