HDFC Bank — Very poor & unreliable services of HDFC bank fastag ( Ref. Customer ID : [protected])

spsharma577

from Shahabad, Haryana

Address:

577< Model Town, Panipat

It is a matter of great concern several times it was communicated to the customer care center to change my existing mobile no. but sorry to record that every time it was told that it would be changed within 1-2 days.

Al the details can be counter checked from your record also.On dt. 24.11.20 at 7.03 AM, Madam Mansi[protected] again confirmed that it would be done in maximum in 48 hrs.

But till date no action has been initiated to resolve the problem being faced at my end.

Would u feel that such services & harassment to your customers can be justified by any way.

Again approached to find out the reasons of such abnormal delay & set your thing in order.
thanks
Suraj Sharma

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HDFC Bank customer support has been notified about the posted complaint.

Nov 30, 2020

Updated by spsharma577 Correct Customer ID is [protected] which has been wrongly mentioned in the subject of the complaint.

Dec 05, 2020

Updated by spsharma577 Dear Sir,

It is a matter of great concern that proper services is not coming up from your office & unnecessary harassment is being faced by your Tag holders.

Till date my earlier above request i.e the existing mobile no[protected] has not been changed with[protected] as requested several times through your customer care centre ( You can checked it from your record ) & now this mail.

But sorry to record that nobody is sincere in your office to look into the grievance of your valued customer.

In addition to the above, it is also found that your system is defective to charge toll charges which have been observed during my journey from Panipat to Kanpur ( 23.11.20 ) & back to Panipat (30.11.20) by the same route & is being furnished as under for your thorough checking & rectification/refund at the earliest :-

S, No. Kind of Journey Date of journey Time of transaction Amt. of toll charges
1. On Going Panipat To Kanpur 23.11.20 13.28 Hrs. Rs. 55/-
Return Journey Kanpur To Panipat 30.11.20 09.51 Hrs. Rs. 90/-

2. On Going Panipat To Kanpur 23.11.20 14.23 Hrs. Rs. 55/-
Return Journey Kanpur To Panipat 30.11.20 09.51 Hrs. Rs. 95/-

( Different toll charges have been debited to my account for on going journey & return journey for the same toll gates, hence to be checked at your end for crediting to my account )

3. One debit of Rs, 140 has been reflected in my account of Rs. 140/- for dt. 01.12.20 at 4.02 Hrs. where I have not made any journey on dt. 01.12.20 & passed through any toll at this date & time.

Under the above circumstances, your office is approached to find out the reasons of such delay & lapses.

Early resolution of my complaint may be looked into under intimation to me.

Suraj Sharma
(M[protected]