HDFC Bank — Welcome Kit Not Received Yet From 1 And Half Month

Address:

No 3, Vastushree, College Link Road Thatte nagar Nashik - 422005, FSC - HDFC0000064

I was opened account on 10th May and the HDFC Representative told me that you will receive welcome kit with 10 to 15 days.
But till last 1 and half month completed but didn't received single letter from bank.
and I need to start my ELSS funds as soon as possible but without checkbook and netbanking the agent cannot start my ELSS funds.

And second thing many times HDFC Representative told me for your KYC not compled but I did KYC direct in the BANK and they have confirmed already many times.

Also I have disposited some amount in account and I noticed that HDFC bank facility is very poor to support customer who opened account online.

I did phonecall in bank many times but every time they was put my call on hold.

So Where Should I have to go for welcome kit?
As a requested to you please let me know when i received my welcome kit in my home address.

Regards
Sanket Nagpure