HDFC Bank — When we provide some detail to work they dont work and later they just come and say go to there here same copy pasted documents

I have clearly forwarded e mails from those bank who want e mail from my Bloody bank which my bank never does it and if we send e mails they will say working later it will ending up with 1 comment without reason we tried to cover insurence.
have they lost their mind or what i am not sure. since i need now insurance coverage any how you dont know how to work when to work where to work just give my money and i will stop e mailing you.
please sleep forever like now what you doing will not disturb