HDFC Bank — Without confirmation loan amount disbursal against loan # 32931836 | |||
Dear Sir, My PL No. is 32931836 in the name of Mr. Brijmohan Singh Negi. I had raised a complaint from HDFC Personal Loan dept. (Comp No. As per email received from HDFC-HBL[protected], APW[protected]MP & MUMT[protected]) dt 11 June 2015 but still I have not received any call / revert. 1- I had complain raised by your customer care representative[protected], dt. 13 June 15- 12:12PM) they have not satisfactory answer and hold my call by 28.12 minutes. 2- Nobody bank representative taken the confirmation from me before disbursal. after received disbursal message i had already follow-up the PL customer care but they have not satisfactory answer to me. If I had confirmed disbursal details from HDFC bank representative, than kindly share the voice call proof. 3- Mr. Kumar Gaurav suggest to me about the delay payment so that we can pay full amount. We had complain to your customer care help line representative and loan disbursal team who process the loan amount as per DSA (Direct Selling Agency) without call confirmation with me. Was this information helpful? | |||
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We understand that you have also raised your concerns at the office of the Managing Director vide Reference Number APW[protected]MP and you will receive a response from them to your e-mail ID.
Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.
-Anay
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